Website Hoshizaki America, Inc.
Manufacturer of Food Service Equipment
HOSHIZAKI AMERICA, INC. – Peachtree City, Georgia
70 Years…One Vision Our strategic plan to be the world’s largest manufacturer and marketer of foodservice equipment is expressed through our CARE program. Plain and simple… we strive to be the best – best products, best practice, best customer satisfaction!
Hoshizaki is committed to our customers in developing original products that bring comfort and convenience to your life.
Built to the highest standards, Hoshizaki pays attention to the details. We strive to exceed customer expectations in our products and services.
Corporations and individuals must work together for a good environment. Sustainability, innovation, preservation, and community are not just buzzwords…at Hoshizaki they’re action plans.
Continuous improvement and extreme challenges – if you not changing – you’re standing still! Hoshizaki ….determined to be the best…because we CARE about you!
HOSHIZAKI. BEYOND STRONG.
Peachtree City, GA
A brief description of the primary purpose of this job.
Provides advanced troubleshooting and problem resolution to end users, service technicians and distributors via telephone. Uses expert mechanical, HVAC and refrigeration knowledge to provide technical solutions for all past and present products lines. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
Primary/major job responsibilities that will be performed by this job.
Delivers inbound telephone troubleshooting and diagnostic support to resolve product/equipment failure issues.
Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents all resolutions in the computerized call system for future reference.
Actively listens to customers, probes for clarification, and reviews diagram, drawing and schematic for highly complex technical problems.
Conducts extensive research to resolve issues for obsolete and discounted products.
Works with Manufacturing, Service Parts and Engineering to secure technical manuals and alternative parts for existing and discounted products.
Strives to minimize end user downtime and maximize the first time resolution rate of machinery and/or equipment.
Advises quality and new product development of recurring component failures.
Escalates highly complex problems to management or engineering as appropriate.
Facilities classroom training for field service technicians. Reviews the interworking of equipment as well as solution for common problems and failures.
Coordinates warranty related technical problems with Customer Service Reps.
Maintains broad knowledge technical knowledge of company products.
EDUCATION & EXPERIENCE
The minimum education and experience required to successfully perform the essential functions. Preferred requirements can also be included in this section.
Associates or Technical degree and a minimum of 5 years of ice machine repair experience with or an equivalent combination of education and experience. Requires well-rounded knowledge of the operating principles of HVAC and/or refrigeration. Ability to read and interpret blueprints, drawings and system diagrams.
KNOWLEDGE & SKILLS
Skills, abilities, or special licenses needed to perform the job (software, professional certifications, drivers’ license, languages, etc.)
Strong communication skills and be able to effectively communicate technical issues
Ability to troubleshoot at subsystem and system level, using identifiable problem solving techniques
Ability to understand and interpret advanced written technical information
Knowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings, and models.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Strong customer service skills with the ability to handle high call volumes
Describe the level of decision making and extent that this job can structure objectives/activities and affect outcomes.
Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions
We offer a competitive compensation and benefits package, 11 paid holidays, vacation, 401 k, Short Term/Long Term Disability and educational reimbursement. Additional information on the company can be obtained at. www.hoshizakiamerica.com . Qualified candidates are encouraged to fax or e-mail their resumes and salary requirements to 770.487.8190; email@example.com. E.O.E
To apply for this job email your details to firstname.lastname@example.org