Privacy, Cookie & SMS Policy

Hoshizaki America, Inc. (“Hoshizaki,” “we”, “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy outlines how we collect, use, share, store, and retain information obtained through our website (hoshizakiamerica.com, “Website”) and related services, including SMS communications. By accessing or using our Website, you agree to this policy.

Personal Information We Collect

We collect personal information only when we have a lawful basis to do so, such as your consent, contractual obligations, or legal compliance. This includes, but is not limited to:

Directly Provided Information: Name, email, phone number, company name, address, and any details submitted through inquiries or account registration.
Automatically Collected Information: IP address, browser type, device details, website usage, and interaction data through cookies and tracking technologies.

How We Use Personal Information

We use your information for the following purposes:

To respond to inquiries and provide requested services.
To improve website functionality and personalize user experience.
To send marketing communications if you have opted in.
To ensure security, detect fraud, and comply with legal obligations.

SMS Communications

By providing your mobile number, you consent to receive SMS messages, including promotional and transactional messages, potentially sent using an autodialer.

Message Frequency: Up to 200 messages per month.
Cost: Standard message and data rates may apply.
Opt-Out: Reply “STOP” to any SMS to unsubscribe.
Help & Support: Reply “HELP” for assistance or contact tech-support@hoshizaki.com or call 800-233-1940.

Cookies & Tracking Technologies

Our Website uses cookies to save and retrieve information about your visit. Cookies are small files stored on your browser to remember user preferences, enhance functionality, and analyze site usage. We use the following types of cookies:

Strictly Necessary Cookies: Essential for the operation of our Website.
Performance Cookies: Help us analyze site traffic and usage.
Functional Cookies: Remember user preferences for an improved experience.
Analytics Cookies: Used to track and measure Website performance.

You can manage cookie preferences in your browser settings. Disabling cookies may limit certain features of our Website. For more information, visit www.allaboutcookies.org.

Data Sharing & Security

We do not sell personal information. We may share information with third-party service providers for legitimate business purposes, legal compliance, or in connection with mergers or acquisitions. We implement industry-standard security measures to protect your data, but transmission via the internet is not 100% secure.

Your Rights & Choices

Marketing Communications: You may opt out at any time.
California Residents: Under CCPA, you may request access to or deletion of your personal information.
EU Residents: You have rights under GDPR, including access, correction, and withdrawal of consent.

Children’s Privacy

Our Website is not intended for children under 16. If we learn of any collection of such data, we will delete it.

International Data Transfers

Your data may be stored in the United States. By using our services, you consent to this transfer.

Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of our Website after updates constitutes acceptance of the revised policy.

Contact Information

If you have any questions or concerns, please contact us at:

Hoshizaki America, Inc.
ATTN: Privacy Officer
618 Highway 74 South
Peachtree City, Georgia 30269
Email: privacy@hoshizaki.com

Effective Date: May 1, 2025